How to Turn Brand Advocates into Content Creators

It seems like brands everywhere can’t get enough high-value good quality content to fill their growing marketing needs. Content marketing isn’t exactly a new strategy but it has definitely taken off in the last 2 years. After spending the last few years focusing on building followers and social media ROI, marketers are now seeing the benefits of educating and entertaining their customers, fans and followers using quality content.

However, content marketing poses a few problems for marketers. Not only are fans and followers devouring content quicker than marketers can keep up, good quality content marketing also takes time and money. Many brands have taken to outsourcing content development and creating content, whether internally or externally, is expensive and brands are struggling to have their budgets meet demand.

With expert tips and tricks, you’ll learn how to leverage band advocates to get more content that is affordable, performs better and will solve your content problem.

Differences Between Brand Content & Advocate Created Content

Let’s be honest, not only is branded content expensive, with many companies spending up to 25% of their allotted budgets to create the content; most of that content is also pretty self-promotional. Consumers eventually get turned off by content that is too self-promotional. Advocate created content has an edge because it allows your brand story to be told through the eyes of others. Consumers find this type of content so trustworthy that advocate created content gets 10X more engagement than branded content. 84% of these consumers will trust honest reviews and recommendations from friends and family more than any form of advertising, according to the 2013 Nielsen Global Trust in Advertising Survey.

So how do you find out who your brand advocates are? Your brand advocates can be bloggers who review your products, customers who have had positive experiences and even your own employees. You can find and develop relationships with your brand advocates by searching through fans and followers on social networks and filtering through customer and employee databases.

Once you’ve found them, you can start encouraging them to share the content they’ve created. Here are 5 tips on how to do that:

1) Make It Easy

Your brand advocates will be more willing to share your content if you make it easier for them. Provide advocates with great available content. Even though advocates love your brand, they might not necessarily go out and look for content to share. Providing them with great available content lowers the barriers and increases the likelihood that they will create and share great content for your brand.

Example: Chipotle created an animated short known as the Scarecrow to illustrate how important it is to cultivate healthy, non-processed food is and incorporated a mobile game with the campaign. Not only did the YouTube video get 6 million views and turn viral, the content was shared numerous times by brand advocates and fans all over the world.

2) Help Them Get Started

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One way to encourage advocates to create short-form content (such as an Instagram video) or long-form content (ie. a blog post) is to give them a prompt to get started. Advocates may want to share, but they could be having trouble finding something to say. Giving them a topic or theme can go a long way to getting advocates to share content quickly.

Example: The Toronto International Film Festival (TIFF) has simply asked celebrities and festival goers to share their favorite moments from the festival using the hashtag #TIFF14. Any content with the hashtag gets shared and collated across all social media platforms and helps break the ice for advocates wondering how to get started.

3) Don’t be Too Rigid

Giving advocates prompts or directions to help them get started is great, but be aware of being too restrictive. Advocates know their audiences best, so allow them to the freedom to customize messages that fit their audiences best.

4) Provide variety

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Providing advocates with content in different formats is a great way to ensure that they always have a variety of content to choose from. Videos from events and infographics are great examples of shareable content.

5) Keep it Fresh

Update your content and prompts every couple of weeks to make sure advocates always have opportunities to share new content. Also, inform advocates when new prompts are available so they can contribute

Re-purposing Advocate Content

Re-purposing advocate content on your brand-owned channels is a great way to thank your advocates and also maximize the reach of their content. Here’s another reason to repurpose that content: advocate content performs 7X better on brand owned channels than the brand’s own content.

Where to Re-purpose Advocate Content

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Social Media

Facebook, Twitter, Pinterest, Instagram, LinkedIn and YouTube are great platforms to repurpose advocate content because of the high visibility the channels provide brands. All these channels are great places to re-purpose videos, photos and any blog posts or articles.

Website

Showcasing advocate content on your website homepage, blog or dedicated page is a great way to thank you brand advocates for their great content and create a content hub that other uses can go to, to see the best of your advocate created videos, blog posts and photos.

Print

Whether it’s inside a bricks-and-mortar store or in a catalogue, taking digital images offline can help extend the lifetime of the content and help to maximize its ability to reach different audiences.

Conclusion

By engaging with brand advocates to share their content to supplement what brands are already doing on their own online and social channels, brands will see higher social engagement. Powering advocates to share their story helps companies to grow their businesses.

Stay tuned here every week to find more expert tips and tricks to creating better marketing campaigns and become a PR pro!

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